Support

Last updated: 1 August 2026

Need help? We're here.

Email support@ignitehk.org — we typically reply within one business day.

Getting started

  1. Install the app on a development store.
  2. You land on the app page, which lists your products and your credit balance (5 free trial credits are granted on first use).
  3. Pick a product and click Generate. The app reads the product copy, ranks buyer benefits and doubts, then writes one review per topic.
  4. Open the theme editor and add the "Ignite AI Reviews" app block to a product template to see the reviews render.
  5. Buy a credit pack to see the Shopify-hosted charge confirmation. On a development store the charge is always a test charge.

Removing your data

Uninstalling the app removes your stored connection. You can also email us to delete your data at any time — see our Data Protection page.